EB
Este B
1 reviews | Active since Oct 2012
15 Oct 2021, 14:03
Shocking Service!
Shocking service, handed in my MX6 did not even received a phone call to inform me what is wrong with the machine, when I phoned on the Wednesday I was informed that they replaced some parts and the cost is R753.00 which I then paid on the Friday, tried the machine that afternoon still not working, then phoned them took it back, again no phone call I had to phone the Friday, today and was informed the machine is working a 110%! On Saturday I was advise by the lady Lucy I think her name was, I personally will deliver your machine and then it can be tested! Well today she informed me, after speaking to other people whilst talking to me, it can only be delivered on Sunday!!! Terrible, unprofessional service!
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Replies (1)The Pool Team's replyOfficial
20 Oct 2021, 12:54Good Day
We are sorry that you had a negative experience at The Pool Team. Efficient customer service is a core value we pride ourselves on.
A senior manager has contacted you directly to resolve the problem.
Thank you for making us aware of your experience.
We are sorry that you had a negative experience at The Pool Team. Efficient customer service is a core value we pride ourselves on.
A senior manager has contacted you directly to resolve the problem.
Thank you for making us aware of your experience.
The Pool Team's reply20 Oct 2021, 12:54
Official
Good Day
We are sorry that you had a negative experience at The Pool Team. Efficient customer service is a core value we pride ourselves on.
A senior manager has contacted you directly to resolve the problem.
Thank you for making us aware of your experience.
We are sorry that you had a negative experience at The Pool Team. Efficient customer service is a core value we pride ourselves on.
A senior manager has contacted you directly to resolve the problem.
Thank you for making us aware of your experience.
