Poor service

So I have bought a Zodiac EI Classic Mini Chlorinator.

I sent an email to poolteam online and poolteam Montana on 2025/01/15.

No feedback on the email.

On the website, there is a WhatsApp line.

I sent a WhatsApp on 2025/01/17; no feedback.

Send another WhatsApp on 2025/01/20.

Their response was

(Good day,

I am well, and you? We assigned the store to call you, and they couldn't reach you.

I would advise that you take the chlorinator in-store, and they will take it to the supplier to have it checked.

Could not take it in till that weekend 2025/01/25.

I was told they would be collected on Monday; they don't work on Saturday. No problem; I understand.

Last Saturday, 2025/02/01, I phoned and was told they had not collected it yet and they would maybe collect it today (Saturday you told me they don't work on Saturdays) or on Monday.

No reference to giving it to them or any slip, just my slip of purchase.

It was 2024/03/14.

It ate away on its "long-lasting titanium electrodes with an exclusive alloy coating."

Now I have taken it in to the pool team where I bought it.

The guy behind the counter told me he is also busy sending an email for someone else's chlorinator that they don't get feedback.

To keep my pool running, I had to change my piping again; if I did not, I would have had to change the water to 50000 liters.

You don't even have a connector, so if you take out the electrodes, you could just put them in and keep your pool running.

And it is not cheap.

So who is to blame, the pool team or Zodiac?