Poor quality, poor service.

After purchasing a new pool pump from the pool team, I discovered that it is not functioning as expected. The installation incurred additional costs, and I had to engage multiple individuals to assess the pump, which is only three days old. Upon contacting the pool team via WhatsApp, I was informed that I would need to pay for them to come check it. I am disheartened by this as I have already invested a significant amount. I request that the faulty pump be replaced with a functional one. I am currently awaiting assistance and resolution.