Pool Team Tokai, treat your customers decently

No contact for 10 days after dropping off Kreepy Krawly for assesment and did not answer phones. Went to shop to see what was going on and found that faulty parts were replaced without consultation and the bill I was presented with was for almost the cost of a new machine. When I mentioned the lack of contact and that I did not want it fixed based on the cost, I was shouted at by both large men behind the counter. They were reluctant to remove the new parts and when I insisted i was met with great resistance and unpleasantness. They did not know what had happened to the original pieces and under duress finally put back someone elses old parts into my kreepy. Unproffessional, unhelpful and incredibly rude. On relating the story to someone later, they confirmed their own difficult dealings with this firm.