Lack of service

I paid for a swimming pool pump and installation from “The Pool Team” in Xavier and we agreed on a set date for installation. Three days after the proposed installation date I phoned to find out what happened to my installation as I did not hear a word from “The Pool Team”.

I was told they will install on a later date and just forgot to tell me. I went to the shop and asked for a refund as if this was the service I can expect before the installation, what will happen if something go wrong afterwards.

I was told I can expect my money back within three days’ maximum. Today it is seven days after I demanded my money back and nothing as yet. I was told on Friday it will be today. In the meantime, my pool is getting worse and “The Pool Team” is still getting interest on my money.

How is that for service form a reputable company? I post it on Facebook and got a message the General Manager will phone me today to resolve ,I still have had no phone call, they still have my money for nearly two weeks and my pool is getting greener and there interest is growing with my money.