Bad treatment on complaint - The Pool Team Rustenburg

I bought a 10kg Aqua Chlorine on 20 October 2020. After using quite a lot to treat my swimming pool (Bestway splash pool), since it stayed milkish, I realize it was the chlorine making the pool milkish. Trying to return it and hoping for a proportional refund, I waited almost 2 weeks for a response. Every time I enquire, I was told that they wait for response from head office. On 3 December 2020 I once again went into the store and was directed to speak to Sibisiswe (apology for the spelling, but he refused to spell his name to me). He immediately told me there must be something wrong with my water and that I am the first customer of 29 000 customers to complained. That (in itself) is not a good way to approach a complaining customer, since I never had similar problem with other makes of chlorine. I bought the Aqua Pro to try and save some money by buying bulk.

Anyway, as I tried to explain it to Sibisiswe, he kept on talking, not giving me a chance to tell him why I differ from his response (that he obviously got from head office). When he heard me saying it is a **** product, he immediately stops his continuous trying to talk loader than me and said I do not need to swear. I asked him where did I swore. He did not answer me, so I said if he means the word **** is a swearword. He responded, yes. I told him that we all pee and **** and that it is not a swearing word. English is not my first language and I did not want to say ****y, so for the lack of a better word, I said ****.

Anyway, I am not happy with the way I was treated. I expect better treatment and gave head office a chance to respond a more professional way, possible train Sibisiswe to treat customers better, test your product if it is possible that there is something wrong with the batch and that the Aqua Pro might do the same with any other water than mine, needless to say they did not make contact with me.