A harrowing experience with the Pool Team.

Item: The Pool Team
Rating: 1
Author: Norma T

I wish i had looked at Hello Peter before engaging with the Pool Team. What a terrible experience with the group at Craighall Park. Pay huge amounts upfront a month ago - the goal posts get continually moved ... and our pool is still not working properly . No service after payment and continual need to follow up with zero resolution. It has been appalling.

Please for anyone out there - stay away from the Pool team.

Helpful (0)

Replies (4)

The Pool Team's replyOfficial

10 Nov 2021, 08:55

Hi Norma
I am sorry that you had an unpleasant experience at our Craighall branch. Please can you send your contact details to *** so that a senior manager can contact you to assist.
Thank you!

The Pool Team's reply10 Nov 2021, 08:55

Official

Hi Norma
I am sorry that you had an unpleasant experience at our Craighall branch. Please can you send your contact details to *** so that a senior manager can contact you to assist.
Thank you!

Norma T's updateReviewer Update

10 Nov 2021, 13:19

thanks for your response - unfortunately the contact details of the senior manager have been blotted out so i am unable to contact them

Norma T's update10 Nov 2021, 13:19

Reviewer Update

thanks for your response - unfortunately the contact details of the senior manager have been blotted out so i am unable to contact them

The Pool Team's replyOfficial

10 Nov 2021, 13:51

Hi Norma
A senior manager will be in contact with you shortly.
Thanks!

The Pool Team's reply10 Nov 2021, 13:51

Official

Hi Norma
A senior manager will be in contact with you shortly.
Thanks!

Norma T's updateReviewer Update

10 Nov 2021, 15:02

thank you - a senior manager has contacted me and i will wait to see if there is any resolution to our pool problem

Norma T's update10 Nov 2021, 15:02

Reviewer Update

thank you - a senior manager has contacted me and i will wait to see if there is any resolution to our pool problem