Breach of Agreement – R7 000 Payment on 30 July, Non-Delivery, Misrepresentation & Financial Losses

On 30 July 2025, I paid R7 000 for the manufacture of a pole, with a written assurance that the item would be completed within 15–25 working days. This delivery timeframe was not honoured. After the deadline passed, I received repeated explanations attributing the delay to the engineer. Shortly thereafter, I was informed that the pole had been returned and “only needed to be assembled.” A few days later, I was advised that he had been hospitalised, resulting in further delays and no revised delivery date.

When I requested a refund, it was not processed. During this period, I also learned that identical progress photographs were sent to multiple customers, each being told the images represented their individual product. This raises serious concerns regarding misrepresentation.

Despite multiple attempts to resolve the matter amicably — including issuing a formal refund demand — no refund or completed product has been provided. The non-delivery has caused direct financial harm to my business, as I had scheduled client bookings that were dependent on this equipment and subsequently suffered cancellations and loss of income.

A ******** case has been opened with SAPS, and the matter is now also being escalated to the National Consumer Commission for further investigation. This review is submitted to document my experience and to inform other consumers of the risks encountered.