********* conduct

On Friday 27 September 2024, my husband phoned The Plumbers to provide him with a quote on installing tubes for the geysor. On their website, they clearly state that they do not charge a call out fee nor a quote fee (which in the meantime has been removed, however I have a photo to back myself). Upon arrival the plumber had a look and made a 'thumbsuck' quote of R11000, then my husband said it is to high and the plumber phoned his office and the amount came down to R7800. My husband then asked for them to send the quote via email or whatsapp so we can have a look at finances and discuss it but they refused. Then the plumber asked my husband to pay R950. We then phoned the office and they told us that rate is for an hour's labour. Yet no labour was done so my husband refused to pay that rate and asked the plumber to leave our premises. The plumber refused to leave and said his office must tell him when to leave, so my husband phoned the office and they also refused for the plumber to leave our premises.My husband then phoned our security company to come and remove the plumber, however on the way, the plumber decided to leave. It seems like this company wants to force people to accept their thumbsuck quote and if you do not want to, they want to charge you for an hour's labour which never happened. I find this very unprofessional and quite unacceptable.