The Plumbers
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
The Plumbers
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMN
Mbali N
1 reviews | Active since Apr 2024
11 Sept 2026, 08:43
Poor customer service
Poor communication. They sent a plumber and he left and never came back. Followed up and sent a different one after 3 hours on an emergency. When we tried to resolve and get answers from the Manager to resolve the issue, he just came and broke our estate gate. Called me names and insulted me. Footages and videos and chats available.
Helpful (0)
|Replies (0)MN
Mbali N
1 reviews | Active since Apr 2024
11 Sept 2026, 08:43
Poor customer service
Poor communication. They sent a plumber and he left and never came back. Followed up and sent a different one after 3 hours on an emergency. When we tried to resolve and get answers from the Manager to resolve the issue, he just came and broke our estate gate. Called me names and insulted me. Footages and videos and chats available.
0
Replies (0)M
SR
Sharral R
1 reviews | Active since Sept 2021
28 Jan 2026, 09:00
The Worst Plumbers- Expensive Emergency Plumbers
Be very cautious when using this plumber. I paid for a repair that was not fixed on the first visit — in fact, the problem became worse. I had to call them back the following day for the same issue and was charged again. Although the toilet was eventually fixed, I ended up paying almost the same amount twice. The final charge was extremely high compared to the actual cost of the part used. I have repeatedly asked for an explanation of the charges, but my messages were either ignored, I was told they would “look into it,” or I was left on read. The occurred last year at the end of November and I still haven't received feedback. This lack of communication is unprofessional. Overall, this was an overpriced and frustrating experience. I’m sharing this so others are aware and can make an informed decision before using this service. I have proof and receipts to back me up. I would have rated them zero stars if it was an option. I just don't want anyone to be fooled like me.
Helpful (0)
|Replies (0)SR
Sharral R
1 reviews | Active since Sept 2021
28 Jan 2026, 09:00
The Worst Plumbers- Expensive Emergency Plumbers
Be very cautious when using this plumber. I paid for a repair that was not fixed on the first visit — in fact, the problem became worse. I had to call them back the following day for the same issue and was charged again. Although the toilet was eventually fixed, I ended up paying almost the same amount twice. The final charge was extremely high compared to the actual cost of the part used. I have repeatedly asked for an explanation of the charges, but my messages were either ignored, I was told they would “look into it,” or I was left on read. The occurred last year at the end of November and I still haven't received feedback. This lack of communication is unprofessional. Overall, this was an overpriced and frustrating experience. I’m sharing this so others are aware and can make an informed decision before using this service. I have proof and receipts to back me up. I would have rated them zero stars if it was an option. I just don't want anyone to be fooled like me.
0
Replies (0)EE
Ebrahim E
1 reviews | Active since Dec 2025
1 Dec 2025, 14:33
overcharging and bad attitude
over charge and they work without permission. they started working in my house with out giving me a cost estimate despite the fact that i ask them to do so. and when they finished they send me invoice with at least 10x the cost. when i phone the said will undo the work and meant for me destroy it and make the work un-manageable for other people
Helpful (0)
|Replies (0)EE
Ebrahim E
1 reviews | Active since Dec 2025
1 Dec 2025, 14:33
overcharging and bad attitude
over charge and they work without permission. they started working in my house with out giving me a cost estimate despite the fact that i ask them to do so. and when they finished they send me invoice with at least 10x the cost. when i phone the said will undo the work and meant for me destroy it and make the work un-manageable for other people
0
Replies (0)LN
Laura N
1 reviews | Active since Mar 2009
31 Oct 2025, 11:16
RIP-OFF PLUMBERS
Bad business practice to call out an plumber who advertisrs NO CALL OUT FEE and then insists on one when we dont accept the quote. In addition to wanting to charge R850/hr or part thereof they wanted a further R1000 to supply and non return valve. Plumber did not use any tools not work on the job except to listen to an explanation and resolution to the problem. After contacting his office when we did not accept, I was threatened with a bill for R850 as well as ******** charges if I laid a hand on her plumber to physically remove him from my property. There sd be no need to ask about a call out fee when it is so printed in their Google advert along with a statement of being a family business with more than 20 years experience. If their circumstances have changed since placing that ad then it should be up to them to point it out before sending a plumber out.
Helpful (0)
|Replies (0)LN
Laura N
1 reviews | Active since Mar 2009
31 Oct 2025, 11:16
RIP-OFF PLUMBERS
Bad business practice to call out an plumber who advertisrs NO CALL OUT FEE and then insists on one when we dont accept the quote. In addition to wanting to charge R850/hr or part thereof they wanted a further R1000 to supply and non return valve. Plumber did not use any tools not work on the job except to listen to an explanation and resolution to the problem. After contacting his office when we did not accept, I was threatened with a bill for R850 as well as ******** charges if I laid a hand on her plumber to physically remove him from my property. There sd be no need to ask about a call out fee when it is so printed in their Google advert along with a statement of being a family business with more than 20 years experience. If their circumstances have changed since placing that ad then it should be up to them to point it out before sending a plumber out.
0
Replies (0)