Appalling and Nonchalant Service

I joined your co as an IBO on the 24th Aug and paid for stock on the same given day. Had no updates up until I logged a ticket on the 29th September which was never looked into. Yesterday 4Sep I received an email from you by Lebohang that the courier is trying to get ahold of me as am unreachable. Upon following up I find that the contact number on the dispatched package is incorrect. I follow up with my sponsor and told to call the courier guy myself of which I can't be assisted without a tracking no. At this point I have pretty much called head office since 9am to no avail on both lines. I'm given CT hub no to call and follow up myself on an error made by your office. Upon reaching Vuyo the lady who assisted me am told the package arr6the 30th Aug and she has been sending communication to you to please update my number as they can't reach me. My package has been sitting there for over 6days and in the interim I have had to refund clients as they had run our of patience at this point. Not to mention how I didn't hear from Lebohang either after zi had said the no provided was incorrect. It is absolutely unacceptable to treat clielike this, yes I might have just joined and had a small order but how do I then recruit more people if things operate this way? Whole time we are told courier co has had a system breakdown which is not true at all. This service was beyond pathetic and what makes it worse is that HO is quiet and am left to find my way yet this whole inconvenience was caused by their mistake.