Struggling with refund amid Coronavirus outbreak

#Coronavirus I booked accommodation at Oasis Hotel in Upington through booking.com as our stop over enroute to Namibia. After border was closed on the morning of the day we had to check in, I contacted Oasis Hotel to inform them and was told I need to sort it out with booking.com. I requested a waiver on fees for the cancellation and they sent an email that they have informed Oasis Hotel and will get back to me. Since that email I have not heard anything. Instead Oasis reservations informed me that I need to sort out payment with booking.com directly as they have been paid by booking.com and is awaiting monthly statements at the end of the month. Is this fair to be begging for a refund when you had no control over a directive from the president/minister to close borders.