Appalling experience with The Oasis and Protea Hotel Upington

Booked by an agent, check in 14 October 2025 and checking out 15 October 2025. Reception desk, the lady told me that the hotel is fully booked and as a result I've been allocated a room at River City Hotel, apparently owned by the same group. My work colleague was allocated a room at Protea Hotel Upington. The changes were not communicated prior to arrival and not fami**** with Upington. The experience was horrible as you can imagine, the so called Manager was useless 😞 and pathetic 😡. Firstly, I was informed of the gift for the inconveniences and the Manager came back and said I can order anything at the bar and he will sign it off. On the the day I wanted to rest in a safe and comfortable place but what I received was the total opposite. Why would employees think gift and booze is the only way that makes the world spin around. Note that I can afford all these things at my own cost. I felt like I was treated like a second class citizen by black people who totally undermine me, perhaps my skin was too dark compared to theirs. The Oasis and Protea Hotel Upington made me feel like less of a human and so wish people would look elsewhere for accommodation and hospitality. The River City Hotel Upington is below standard, no lift to go upstairs, bedding and bed's, it's horrible.