The Marly hotel; Cape town so unprofessional and ***********

In Sep 2018, my bf and I booked a hotel at The Marly hotel in Cape Town for 3 nights which amounted to R18000. When we got to the hotel the Thursday night, we were not pleased with what we got interms of how the hotel was etc... so we left the same night and booked ourselves into another hotel.

The Marly hotel people called us and told us that they could not refund us,we could however come back again maybe after 3 months and that they’d offer us a better room, a suite this time around at the same price of the 1st one, to make up for the inconvenience.

We wanted to book for the weekend of the 16th of Dec but they said the room was booked already for that weekend. We agreed to have it on the weekend of the 6-9th of Dec...

We got to CT on Thursday night; 6th Dec,but to our surprise, we were put in the same room that we never wanted then... when we asked for the suite we were promised telephonically, they said the room was booked, and it was booked the week before, of which we had booked the room in Sep already.

We did not even receive a call from them the following day atleast for them to explain themselves and for us to all reach a mutual agreement towards a way forward about the issue, because the only reason we went to CT was because we had that reservation. We booked flights, hired a car etc, only for them to make a fool of us.