Lion Match Company

My father passed away in February 2024. I have been trying since then to sort out the medical aid for my mother. Initially I was constantly told by the receptionist that someone would phone me back. No-one ever did. I phoned regularly to no avail. At the end of February 2025 my mother's membership was cancelled. I have been in contact with various people at Lion Match since. Actually spoke to the HR person and the person who apparently liaises with the medical aid provider. "We'll come back to you". To date we're still no closer to resolving this matter. I asked on at least 2 occasions for the contact details of someone to whom I can escalate the matter. No luck there either. My mother has dementia and is on chronic meds. I truly don't know what to do any more.