Apparent counterfeit safety match cause bodily harm

A match exploded and my eye got injured. This happened in January 2022. After numerous correspondence and calls I finally got an answer in July 2022. They told me that because I lit the match towards me this happened and also said that it was counterfeit. This is the most pathetic customer service that I have ever received . It is very easy to say that something is counterfeit if you dont want the responsibility of injury to somebody.