BK
Barbara K

1 reviews | Active since Jun 2011

03 Feb 2021, 09:09

Service beyond excellence

I went to the Inky Shop in Christians Centre Hillcrest KZN and was served by Luthando. I had with me an old cartridge that I wanted filled. There was so much ink on it that it was impossible to read the type. I couldn't remember which printer it was for and so tried to contact my husband to phone our housekeeper to ask her in Zulu to tell me the printer type. My husband is a technophobe, so it all went pear shaped!!! I got back to the shop to find that Luthando had taken a rubbing of the part number and cross referenced it and was able to sell me a new cartridge. What an incredible man he is. More than five stars for the service there.

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Replies (2)
The Inky Shop
The Inky Shop's reply03 Feb 2021, 09:20
Official
Dear Barbara, thank you very much for taking the time to write us a review. It means a great deal to us and helps us to keep motivating our staff to give the best customer service they can. (continued...)
The Inky Shop
The Inky Shop's reply03 Feb 2021, 09:20
Official
... We will pass your lovely accolade on to Luthando and we also publish our 5-star reviews in our monthly staff newsletter. Thank you for your support of our Inky Shop in Hillcrest. Kind regards, Caryn, The Inky Shop