The Inky Shop
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
The Inky Shop
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDJVR
Donavan Janse Van Rensburg
1 reviews | Active since Nov 2015
20 Mar 2026, 13:10
The Ink Shop Unhappy Customer
I have been a loyal customer of The Inky Shop Durban North Hyper By the Sea. I bought a Brother Ink Cartridge mid Feb 2026, it was printing thick black lines down the side of the paper and quickly due to this the Cartridge ran out of ink. I went in to the store and purchased a brand new Cartridge for R400 from them and explained the issue I had with the previous Cartridge, they indicated they were getting rid of old stock with a buy one get a discount off the second and that I probably had a faulty Cartridge. A few days later I took the faulty Cartridge in for a refund along with evidence of how the Cartridge was printing and was advised I couldn't get a refund but a replacement, why would I need a replacement when a few days earlier I purchased a new Cartridge from them for R400. I am shocked, I have supported this branch for over 3 years and they would rather lose my business than refund a loyal customer.
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Donavan Janse Van Rensburg
1 reviews | Active since Nov 2015
20 Mar 2026, 13:10
The Ink Shop Unhappy Customer
I have been a loyal customer of The Inky Shop Durban North Hyper By the Sea. I bought a Brother Ink Cartridge mid Feb 2026, it was printing thick black lines down the side of the paper and quickly due to this the Cartridge ran out of ink. I went in to the store and purchased a brand new Cartridge for R400 from them and explained the issue I had with the previous Cartridge, they indicated they were getting rid of old stock with a buy one get a discount off the second and that I probably had a faulty Cartridge. A few days later I took the faulty Cartridge in for a refund along with evidence of how the Cartridge was printing and was advised I couldn't get a refund but a replacement, why would I need a replacement when a few days earlier I purchased a new Cartridge from them for R400. I am shocked, I have supported this branch for over 3 years and they would rather lose my business than refund a loyal customer.
0
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F. Seria
1 reviews | Active since Jan 2010
16 Mar 2026, 14:37
DONT GO TO INKY SHOP @ CAPE GATE
For many years I have shopped at the Cape Gate branch of Inky Shop and have consistently experienced courteous and helpful service. Regrettably, that is no longer the case. On two separate occasions I entered the store and was met by an African female sales attendant whose conduct was rude, dismissive, and openly discourteous toward a paying customer. Her attitude conveyed a complete unwillingness to assist. Seated behind the counter beside her was an African male attendant whose conduct was equally dismissive, thereby reinforcing the unacceptable behaviour displayed. Such conduct is wholly incompatible with positions that require customer assistance and basic professionalism. Staff who show open contempt for customers should not be entrusted with frontline service responsibilities. The reputation of Inky Shop is being seriously undermined by such behaviour, which is unfortunate given the historically friendly and helpful staff that once characterised this branch. The experience was sufficiently unpleasant that another customer leaving the store remarked that he had encountered the same treatment and suggested that I shop elsewhere. Management at Cape Gate would do well to take note. Conduct of this nature not only damages the standing of the store but reflects poorly on the centre as a whole. Appalled.
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F. Seria
1 reviews | Active since Jan 2010
16 Mar 2026, 14:37
DONT GO TO INKY SHOP @ CAPE GATE
For many years I have shopped at the Cape Gate branch of Inky Shop and have consistently experienced courteous and helpful service. Regrettably, that is no longer the case. On two separate occasions I entered the store and was met by an African female sales attendant whose conduct was rude, dismissive, and openly discourteous toward a paying customer. Her attitude conveyed a complete unwillingness to assist. Seated behind the counter beside her was an African male attendant whose conduct was equally dismissive, thereby reinforcing the unacceptable behaviour displayed. Such conduct is wholly incompatible with positions that require customer assistance and basic professionalism. Staff who show open contempt for customers should not be entrusted with frontline service responsibilities. The reputation of Inky Shop is being seriously undermined by such behaviour, which is unfortunate given the historically friendly and helpful staff that once characterised this branch. The experience was sufficiently unpleasant that another customer leaving the store remarked that he had encountered the same treatment and suggested that I shop elsewhere. Management at Cape Gate would do well to take note. Conduct of this nature not only damages the standing of the store but reflects poorly on the centre as a whole. Appalled.
0
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Teigue P
1 reviews | Active since May 2014
30 Oct 2025, 13:19
Don't Buy Inky Shop Cartidges For The Long Term
Buyer beware: dont buy stock from this shop for use beyond 6 months because by the HP or the other printer companies revise their chips and Inky Shop's cartridges cannot then be used. Inky shop will swop its cartridges for its updated cartridges within 6 months but not longer. So be sure you dont buy cartridges for next year and beyond because you will waste all that monry.
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Teigue P
1 reviews | Active since May 2014
30 Oct 2025, 13:19
Don't Buy Inky Shop Cartidges For The Long Term
Buyer beware: dont buy stock from this shop for use beyond 6 months because by the HP or the other printer companies revise their chips and Inky Shop's cartridges cannot then be used. Inky shop will swop its cartridges for its updated cartridges within 6 months but not longer. So be sure you dont buy cartridges for next year and beyond because you will waste all that monry.
0
Replies (0)