DONT GO TO INKY SHOP @ CAPE GATE

For many years I have shopped at the Cape Gate branch of Inky Shop and have consistently experienced courteous and helpful service. Regrettably, that is no longer the case.

On two separate occasions I entered the store and was met by an African female sales attendant whose conduct was rude, dismissive, and openly discourteous toward a paying customer. Her attitude conveyed a complete unwillingness to assist. Seated behind the counter beside her was an African male attendant whose conduct was equally dismissive, thereby reinforcing the unacceptable behaviour displayed.

Such conduct is wholly incompatible with positions that require customer assistance and basic professionalism. Staff who show open contempt for customers should not be entrusted with frontline service responsibilities.

The reputation of Inky Shop is being seriously undermined by such behaviour, which is unfortunate given the historically friendly and helpful staff that once characterised this branch. The experience was sufficiently unpleasant that another customer leaving the store remarked that he had encountered the same treatment and suggested that I shop elsewhere.

Management at Cape Gate would do well to take note. Conduct of this nature not only damages the standing of the store but reflects poorly on the centre as a whole.

Appalled.