TP
Tiffany P
1 reviews | Active since Nov 2015
07 Feb 2021, 14:11
Complaint
Complaint:
Each time I go into an Inky Shop, I am cross questioned and asked for personal details such as my cell phone number and who I am when I want to buy one of their products. A simple transaction will do, money for product. It is not an account.
I have the right to privacy without divulging personal information which The Inky Shop has no right to. This needs to change and they need to brought to book and held accountable for demanding customers details when they are not entitled to it.
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Replies (5)0
Replies (5)
The Inky Shop's replyOfficial
08 Feb 2021, 12:11Dear Tiffany, we do sincerely apologise for making you feel harassed by asking you those questions. This is definitely not our intention at all and we would never decline service to anyone on this basis. I have brought your complaint to the attention of all our staff (please see response continued..
The Inky Shop's reply08 Feb 2021, 12:11
Official
Dear Tiffany, we do sincerely apologise for making you feel harassed by asking you those questions. This is definitely not our intention at all and we would never decline service to anyone on this basis. I have brought your complaint to the attention of all our staff (please see response continued..
The Inky Shop's replyOfficial
08 Feb 2021, 12:11and have asked them to communicate more sensitively and effectively with our customers. Our staff are instructed to ask our customers if they would like to be added to our customer database for the following reasons:
The Inky Shop's reply08 Feb 2021, 12:11
Official
and have asked them to communicate more sensitively and effectively with our customers. Our staff are instructed to ask our customers if they would like to be added to our customer database for the following reasons:
The Inky Shop's replyOfficial
08 Feb 2021, 12:121. Quick and accurate processing of all future transactions (they may have been trying to find you on our system which would have made the payment process quicker); 2. We save your cartridge model numbers for easy identification (some customers forget which cartridge they need);
The Inky Shop's reply08 Feb 2021, 12:12
Official
1. Quick and accurate processing of all future transactions (they may have been trying to find you on our system which would have made the payment process quicker); 2. We save your cartridge model numbers for easy identification (some customers forget which cartridge they need);
The Inky Shop's replyOfficial
08 Feb 2021, 12:12and 3. Loyalty points are accrued for refills. This is, however, completely optional and we do really apologise if you felt harassed. Please be assured that we value our customers' right to their privacy...
The Inky Shop's reply08 Feb 2021, 12:12
Official
and 3. Loyalty points are accrued for refills. This is, however, completely optional and we do really apologise if you felt harassed. Please be assured that we value our customers' right to their privacy...
The Inky Shop's replyOfficial
08 Feb 2021, 12:13...and that we capture information for our own uses to make our customers' experiences better. We never ever share this info with 3rd parties. We will use your complaint to improve how we communicate with our customers. Kind regards, The Inky Shop
The Inky Shop's reply08 Feb 2021, 12:13
Official
...and that we capture information for our own uses to make our customers' experiences better. We never ever share this info with 3rd parties. We will use your complaint to improve how we communicate with our customers. Kind regards, The Inky Shop