waste of time

<p>I received a slip to fetch registered mail from my local post office. When I fetched the letter, I received a shock to see that The Hub was desperately trying to contact me regarding arrears of my account! I would like to make the following points: I went to your branches at the pavilion and gateway more than four times, left my details there with the ladies in all occasions, as each time they tried to contact your every busy head office, it was too busy. I also updated my cellular number, as I did with my bank, credit card division, Woolworths and edgars. As usual, the hub is so outdated that we cannot do the changes over the counter. I never ever receive my statements, as I changed my address three years ago, and they still have not updated it, despite several attempts. I have over R10000 credit status with other clothing stores, never ever received a letter for arrears from either of them, and for your measley R2000 credit for the past 10 years, you send me a letter of this nature? Oh, and you also change me the fee for sending a legal letter, for the mistake your organization has made. Wake up hub. I have proof that I attended your stores - check your cameras in your stores. You will see a frustrated customer trying to rectify your mistake. </p>