untrained staff

This is the 2nd time 2 week that I seem to be having a problem in the store at the till point.

My fist incident was on the 14/1 my mother wanted to make a purchase using her debt card while she was doing the transaction the cashier told her that the transaction did not go through and she needed to re do it, which my mum refused to do and opted rather to use my store card.

The second incident happened on the 21/10, I gave the cashier the four tops I wanted to credit and waited for them to process after waiting for a long period of time I asked the cashier if she knew what she was doing coz to me it looked like she didn’t I got a response from someone that was trying to assist her that they knew what they were doing and the system was slow after a long wait I received a credit for just one item when asked why just one they said they were trying to do the credit and that time I asked for mum to check if there was anyone else that could assist

We were shown the manager who busy on her cellphone with a personal call, after waiting 15 minutes she came to assist with the credit and assured me that she will make sure the cashier is reprimanded for her mistakes… I don’t want anyone be reprimand or lose their job because they were not trained properly I would like to just go shopping and must deal with *********** staff The lack of competence resulted in us leaving the store and making the purchases if you look at my account I am frequent shopper at The Hub but have reached a point where I would rather not shop at your store to avoid the frustration