1 reviews | Active since Sept 2018
The Hub West Street Crime Activities
On the 1st September I visited The Hub store on West Street Durban. On my way out the security at the main entrance conducted a search on my bag that I carried and few steps out of the shop I discovered that my phone is missing. I went back to the shop and the security that had searched my bag had disappeared . I reported to the store manager and even requested to view the cctv footage but I was told I need to open the case with SAPS first of which I did. On the 10th I got the call from the investigating officer to meet at the shop to view the footage but when we got there Lloyd ( Store Manager ) said the cameras are not working and they have not been for a long time and there was no footage. this concluded the case because that this means the security personnel at that shop knows this and there will be no proof against them for their ******** conduct. I have been mistreated by this same store manager for coming with the investigating officer to "his shop" despite that I was told to open the case. I will be further reporting this and ensuring awareness of unsuspecting customers that visit this shop as there is no recourse for the.
Thank you for your feedback. We assure you that we do take our customer’s complaints seriously and an internal investigation is under way and the necessary action will be taken. Please be aware that as per our terms and conditions, which are legally compliant, the Hub or its representatives cannot be held responsible for any damage or loss incurred to personal belongings that are in our customers possession or under their control, whilst in any Hub Store, and we cannot be held responsible for any loss howsoever incurred during occupation and use of the premises and its facilities, including any loss or damage to any person or property, whether arising from the negligence or wrongful act of any person, whether or not such a person is in the employ of the Hub. This applies in respect of any and all persons entering the premises.
Thank you for your feedback. We assure you that we do take our customer’s complaints seriously and an internal investigation is under way and the necessary action will be taken. Please be aware that as per our terms and conditions, which are legally compliant, the Hub or its representatives cannot be held responsible for any damage or loss incurred to personal belongings that are in our customers possession or under their control, whilst in any Hub Store, and we cannot be held responsible for any loss howsoever incurred during occupation and use of the premises and its facilities, including any loss or damage to any person or property, whether arising from the negligence or wrongful act of any person, whether or not such a person is in the employ of the Hub. This applies in respect of any and all persons entering the premises.