The Hub Store's - Poor accounts administration tarnishing your credit history

I closed my Hub account Jan 2017. Last payment 16 Jan 2017 of R25 service fee.

I went in store on this date, to state that I am closing the account, they dialed their call center for me to confirm this.

I left the store thinking I have nothing to do with any hub account. Only to discover on the TransUnion credit profile report I've been in arrears with hub for over 12 months and the account eventually closed in 2018.

This is infuriating because I made all the necessary communication to close the account. I was not receiving any communication regarding this. No SMS or phone call to follow up if there was anything left uncleared.

I want hub to remove this status from my name immediately. My credit name is wrongfully tarnished because of the stores poor administration.

I have record of the last payment made in store on my bank statement.

I contacted them yet again after seeing the TransUnion report in December and I'm still waiting for a response.

I'm not sure how to get through to The Hub store in a way that will resolve this matter.