1 reviews | Active since Mar 2009
The hub obviously does not want more business...
I wish to make a complaint against The Hub West Rand. I wanted to open an account at The Hub, driving all the way from Northcliff and in doing so support them.I was told that I needed to produce 3 months of bank statements and my latest salary slips. I printed out my latest available bank statements and my most recent payslips from my place of work together with my completed application form. However after going back all that way again for the sole purpose of opening an account I was suddenly given further instructions in which I was only now informed that the bank statements had to be certified by my bank.<br> <br> Who does The Hub think they are they must realise I am the customer and I am offering them business. I do not need their account I can buy their items cash. I have accounts at Edgars, Woolworths, Markhams, Truworths, Mr Price and have never ever been treated with absolute disdain by staff when opening an account. They are just a ordinary run of the mill retail store nothing of utmost importance like they make out they are by expecting customers to jump through hoops to satisfy their whims. Not even when opening a bank account does a person bow and sc**** like The Hub expects..
We thank you for taking the time to express your views on Hello Peter and apologise for any inconvenience caused. We assure you that we will follow up with the store.
Please be advised that we are required in accordance with the NCA2 and our administrator, Nedbank Limited, to request from all customers applying for an account, their ID book, 3 months latest non internet banking statements and a pay slip for a verification process in compliance with this legal process.
In the interim, and as discussed, we would like to submit your application. Should it be final approved by Nedbank, we will need these aforementioned documents prior to us issuing your card.
Please scan and email this application for our use.
NICOLE MERDJAN
We thank you for taking the time to express your views on Hello Peter and apologise for any inconvenience caused. We assure you that we will follow up with the store.
Please be advised that we are required in accordance with the NCA2 and our administrator, Nedbank Limited, to request from all customers applying for an account, their ID book, 3 months latest non internet banking statements and a pay slip for a verification process in compliance with this legal process.
In the interim, and as discussed, we would like to submit your application. Should it be final approved by Nedbank, we will need these aforementioned documents prior to us issuing your card.
Please scan and email this application for our use.
NICOLE MERDJAN