CB
Charlene B
1 reviews | Active since Oct 2019
18 Dec 2019, 17:14
THE HUB IS USELESS
On the 28thof Nov 2019 i went into The Hub store in centurion Mall to open an account. I had to provide all my details as i would which is understandable. It cost me over R300 in Bank statements and phone calls with absolutely no feedback. I had no problem get credit anywhere else. But today after 21 days of begging for feedback i get sent a message to say i was declined. I have send my bank statements and salary slips so many time to them at their request only to be treated in this manner. Definitely posting the manner in which i was treat or rather IGNORED on every social platform. I spend so much money running after them for an answer.
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Replies (5)CB
Charlene B's updateReviewer Update
18 Dec 2019, 18:22I doubt very much that The Hub will reply or even care. Clearly no one is treated with respect.
CB
Charlene B's update18 Dec 2019, 18:22
Reviewer Update
I doubt very much that The Hub will reply or even care. Clearly no one is treated with respect.
The Hub's replyOfficial
19 Dec 2019, 08:46Thank you for making contact & applying for a Hub Account, administered by Nedbank. We assure you that we value our customers & an investigation is taking place. It normally takes 48 working hours to process a fully completed application, once it is received from a store with supporting documents.
The Hub's reply19 Dec 2019, 08:46
Official
Thank you for making contact & applying for a Hub Account, administered by Nedbank. We assure you that we value our customers & an investigation is taking place. It normally takes 48 working hours to process a fully completed application, once it is received from a store with supporting documents.
CB
Charlene B's updateReviewer Update
30 Dec 2019, 09:20Goodd morning just a quick review im still waiting from the 19th of december for them to send me any sort of feedback. So its insane how terrible they service is!!!!!!!
CB
Charlene B's update30 Dec 2019, 09:20
Reviewer Update
Goodd morning just a quick review im still waiting from the 19th of december for them to send me any sort of feedback. So its insane how terrible they service is!!!!!!!
The Hub's replyOfficial
07 Jan 2020, 11:22Thank you for making contact again. We have been trying to reach you on the 2 cell phone numbers provided on your application but to no avail. Please be advised that an SMS was sent to you on 18 December 2019.
The Hub's reply07 Jan 2020, 11:22
Official
Thank you for making contact again. We have been trying to reach you on the 2 cell phone numbers provided on your application but to no avail. Please be advised that an SMS was sent to you on 18 December 2019.
The Hub's replyOfficial
07 Jan 2020, 11:25We would like to thank you again for applying for a Hub Account and are glad to have make contact with you directly to clarify this matter. We hope to see you in our Hub Store again soon.
The Hub's reply07 Jan 2020, 11:25
Official
We would like to thank you again for applying for a Hub Account and are glad to have make contact with you directly to clarify this matter. We hope to see you in our Hub Store again soon.