jG
jade G

1 reviews | Active since Nov 2013

09 Aug 2015, 07:58

So Hurt I'll Never Return

I went to the changing room where 2 ladies were working. One was packing make up and the other watching the changing room. I explained to the changing room lady I would like to use the change room also to see my boot. She said there is a mirror under the seat of the shoe area. I explained it's too small. She said I'm not allowed to go in with shoes. I asked her if she could please just quickly watch me Id just like to see how it looks. She said and who will watch the other customers. It wasn't what she said but the way she looked me straight in my eyes purposefully being nasty. By this time the other lady is keep telling her to let me in. It was as if she did not want me shopping here. Finally she gave in and I started to speak to let her know the dress I was also going to try on had a foundation mark on it. She stopped me saying Its fine you can go in. She did not even let me speak. I left your store in tears leaving everything with her. She had the nerve to use that line on me that clerks usually use when you're finished shopping with them.At first I was hurt now I'm angry as I'm wondering who do you think you are to treat people that way.Now I know why your store was empty!

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Replies (1)
The Hub
The Hub's reply11 Aug 2015, 16:32
Official
Hello Jadefiori91,

Thank you for your patronage and for taking the time to notify us of your unsatisfactory experience. We assure you that we value our customers and take complaints seriously. We will ensure that an investigation takes place both within our company and that the company contracted for our security is notified on this incident, and the necessary action will be taken.

Nicole Merdjan (CRM)