Shocking Customer Service

If I could give you 0 stars I would.

I have been a Hub account holder for many years. Today I am closing my account because of the extremely poor way in which my account is handled.

From last year I have requested that my monthly account gets emailed to me instead of being posted as I no longer have a postal address. Despite numerous promises that this would be done, I have yet to receive an account and therefore have no idea how much to pay or how much is outstanding on this account.

Today I receive an sms to say that my account is in arrears and despite your constant reminders I have not paid and now will be handed over unless I pay R90 immediately.

So, I start phoning again. Half an hour later I eventually get to speak to someone in the call centre and they tell me that they don’t send statements anymore, I have to go into store and ask how much I owe every month.

I have never heard anything so ridiculous in my entire life! Do you honestly expect me to drive nearly 50kms every month and go to a shopping mall (during lockdown) and ask you how much I must pay???? Or do you just expect me to pay R90 every month for the next 10 years, not knowing when this account is paid off?

How can you run a business without sending out statements of account? Every other retailer can manage this but The Hub wants its customers to guess how much to pay.

This is absolutely shocking. I do not expect to receive a response from you as your customer care is basically non existent.

Good Bye!