CB
Chantel B
1 reviews | Active since Feb 2019
07 Jun 2019, 18:31
Payments went off but not reflecting on account
Im very mad at The Hub i made 2 eft payments on my account went off on my bank account and when i went to the Hub today it shows R0 credit available. How can that be if i made 2 payments on my account? I have bank statements to prove that i paid my account. The account number is correct and the reference is correct. You can contact me via email: ********** so that i can send the proof that i made payments.
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The Hub's replyOfficial
10 Jun 2019, 08:50Thank you for bringing this to our attention.
We will be able to investigate this matter with our administrators and trace the amounts paid. Please could you email your ID, Hub card or account number to us on ***. Please also confirm if you used your Hub Account or Card number as the reference and account number for this payment, the amounts paid and the dates they were made? Should you wish, you can email us your statements with proof of payment, as this would help further with this investigation and rectification.
We will be able to investigate this matter with our administrators and trace the amounts paid. Please could you email your ID, Hub card or account number to us on ***. Please also confirm if you used your Hub Account or Card number as the reference and account number for this payment, the amounts paid and the dates they were made? Should you wish, you can email us your statements with proof of payment, as this would help further with this investigation and rectification.
The Hub's reply10 Jun 2019, 08:50
Official
Thank you for bringing this to our attention.
We will be able to investigate this matter with our administrators and trace the amounts paid. Please could you email your ID, Hub card or account number to us on ***. Please also confirm if you used your Hub Account or Card number as the reference and account number for this payment, the amounts paid and the dates they were made? Should you wish, you can email us your statements with proof of payment, as this would help further with this investigation and rectification.
We will be able to investigate this matter with our administrators and trace the amounts paid. Please could you email your ID, Hub card or account number to us on ***. Please also confirm if you used your Hub Account or Card number as the reference and account number for this payment, the amounts paid and the dates they were made? Should you wish, you can email us your statements with proof of payment, as this would help further with this investigation and rectification.