NR
Nonhlanhla R

1 reviews | Active since Apr 2017

30 Apr 2017, 15:13

Pathetic service

<p>today I purchased some paintings and home decor items and when I was paying at the till point I asked the cashier if I could go and fetch the painting that I want to buy whilst she scans the other items , she said no I can't , and if I go and fetch the painting I have to go back in the que (line) and wait to pay for the pay for the painting , I then asked her if she could go n fetch it for me or ask one of her colleagues and she said no she can't , I then went I took the painting which was ten feet away from till point and when I came back she was helping other clients and I had to go back in the line , I am absolutely upset and very disappointed in the service I recieved today . The cashiers name is Samkelisiwe Zulu</p>

0
Replies (4)
The Hub
The Hub's reply02 May 2017, 12:33
Official

Thank you for your email and for taking the time to write into us and for shopping at the Hub. We assure you that this is not the service level that we strive to provide our valued customers and we would like to take the necessary action. We have emailed you a request as to which store you visited and await your response.

Nicole Merdjan (CRM)

NR
Nonhlanhla R's update02 May 2017, 15:24
Reviewer Update

Hub store in west street Durban central

The Hub
The Hub's reply02 May 2017, 15:57
Official

Thank you - we will advise our regional manager for this store.

NR
Nonhlanhla R's update03 May 2017, 11:12
Reviewer Update

Thank you