AP
Adrian P

1 reviews | Active since May 2015

08 May 2015, 14:40

Most useless account admin department.

The Hub state that they only post statements. In today's day and age, and in efforts to reduce carbon footprint, who uses paper based account statement communication? Further to this S.A. has postal strikes so it's a completely unreliable method of communication. I short paid in April by R50 and was called by some Nedbank / Hub person telling me I had short paid (How am I supposed to know my minimum due????) After an ITC query was submitted 3 days later I started receiving VOICE RECORDED REMINDERS to pay my hub account. To date I think I received about 6 of these calls. I've blocked your stupid number because no-one can assist to take me off your \naughty client list". Why not send a voice recorded message informing your clients of the minimum due each month since as we don't receive our paper based statements. Hoping to close my account shortly and in the UNLIKELY event I walk into your shop I'll pay cash (Which is paper money that completes a transaction so your job becomes redundant!!!!)"""

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Replies (1)
The Hub
The Hub's reply08 May 2015, 15:45
Official
Hello Badgerbiter,

We apologise for any inconvenience caused and would like to investigate this further.

We will make personal contact with you.