I WAS FORCED TO TAKE A VOUCHER AND **** TOO

Two later weeks I'm still very angry and feel undermined when I think of the appalling service I received at The Hub Durban West Street. My Aunt bought shoes for me on the 11/02/2018 which were a wrong size. I was sent from pillar to post for an hour regarding something that could have been resolved in two minutes. They were refusing to change the shoes for me saying they are dirty, I mean how could I possibly wear shoes that are bigger than me all I wanted was a smaller size. I told to look around the store all shoes are dirty under neath, customers come in now and again to fit them. I even had evidence in the store. I was sent to Msizi who was not in his desk to assist I waited for over 15 minute for him until I decided to get help else where. They directed me to another lady to assist me. I have never felt so humiliated in my life, she gave me attitude and even **** to me saying "The product could only be return within 7 days" but when I look at my slips it says 14 days. When I showed her she was furious telling me she won't accept it and FORCED ME TO TAKE A VOUCHER instead. I'm not sure of the name but I think its Ntlo. By that time I was angry wanted nothing else but my money back. She just left me on the spot just like that, her colleges told me she was rude but even to customers is shocking. I Went up again asked to speak to Manager and nobody attended me for more than 30 minute they were just busy with other customers even when they was no still nobody attended me. I insisted on speaking to the Manager again who was at my surprise right here. She also said they are not allowed to make cash refunds thus I can only get a voucher. When I asked for the policy which states what she said she just left. I only got a refund when one of the stuff did confirm that the shoes in the store are dirty. That day was on MY BIRTH DAY 28 Feb and I was hoping to exchange the shoes to wear them at my Birth day party. They totally ruined my day and I was shocked at the amount of LIES they told me. No human being deserves to be treated that way in life.