Gateway store manager too lazy to do refund

<p>I received a shoe as a gift ,wrong size, went to Springfield Hub with no receipt, no problems, they changed the shoe, BUT the store left the security tag on and shoe has a hole on it. could not use the shoe, Springfield did not give me a receipt as I did the exchange without a receipt. Got a lift to Gateway with my sistet to return shoe. Got to gateway hub, explained the story , they said no problem. Chose a more expensive shoe , went to the till for a credit to my sisters account, explained again the story, they said OK, then the store manager (Roaane) came and said NO, we must take it back to Springfield. We told her that Hub stores is one group and what's the problem, she said they don't stock the shoe and only if i had a receipt she would take it back, We told her the shoe still has the price sticker on, she still Refused, My sister and I heard the cashiers talking and they said " don't think she will take it back as how will she send it back to springfield", LAZY. No other hub stores do this, they are so helpful and polite. Store managers should follow one policy and not make up their own out of laziness. We the customers support big chain stores for a reason , the policies . Hub Gateway thank you for a wonderful shopping experience. Never will come back there.</p>