FICA Block

I must say I am very disappointed with the hub store and so is my 71 year old mother who has had this store account for almost 20 years. I will have you know that the account is up to date and all payments are made on time. We went into the store on the 12th of October to make a purchase and were told we could not because there was a FICA block on the account. This came as a shock to my mom because this had not been communicated to her in the past. We went ahead to provide the store with FICA documents and were told the account would be unfrozen in 14 days. Fast forward to today when we went into the store only to be told the account was still frozen and it takes a month to unfreeze. The ladies at the store played a blame game not wanting to take accountability for the misinformation. Very annoying I must say.