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mS
melanie S

1 reviews | Active since Sept 2016

27 Aug 2019, 09:05

Do not purchase Boots from The Hub as you will only be able to use them twice and then the glue will give up!!!!

I am very disappointed as I purchased a Black Ankle Boot for R250 from your Gateway branch on the 7th August 2019. I only used it twice and at the end of the second day, the glue gave up and I am unable to use the boots. I want my refund and I will never purchase a shoe from The Hub again!!!!!!!!!!!!!!

0
Replies (6)
The Hub
The Hub's reply27 Aug 2019, 09:12
Official
Good Day Melanie, we are just as disappointed to hear this as we value our customers and we strive to provide good quality merchandise at affordable prices.
Please could you provide your till slip and/or a photo of these boots and email us at *** so we can assist further. 
mS
melanie S's update27 Aug 2019, 09:26
Reviewer Update
Hi there

Thank you for your quick response.

Please email me as I cannot view your email address. melanie.singh0429@ gmail.com

Thank you
The Hub
The Hub's reply27 Aug 2019, 09:30
Official
Melanie, due to Privacy settings, we are unable to get your full email address either. 

Please call Nicole on ***or via the Hub Head Office number, if this number does not show, or provide the 4 digits/letters missing from your email address after your name.
mS
melanie S's update27 Aug 2019, 09:32
Reviewer Update
Zero four two nine
The Hub
The Hub's reply27 Aug 2019, 09:35
Official
We have emailed you directly.  Thank you.
mS
melanie S's update27 Aug 2019, 16:11
Reviewer Update
Refund was received. Thank you