nP
natasha P
1 reviews | Active since Mar 2011
06 Mar 2015, 10:49
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In July 2014 I paid up my hub account and to my knowledge I had no outstanding amounts.I now receive a statemnt 02/09/2015 in the post with a balance owing of 100.26.I then fone the call centre and the lady gives me a settlement figure for today only of 189.00.Where do the amounts magically spring up from and is this a way of *********** customers.I do not want an account with hub in future.This is totaaly wrong.
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The Hub's replyOfficial
06 Mar 2015, 11:44Hello tash786,
Thank you for getting in touch with us. We will investigate this complaint with our administrators of the Hub Account, Nedbank Limited, and will make direct contact with you soonest, with all the details.
Nicole Merdjan (CRM and Customer Card Manager)
Thank you for getting in touch with us. We will investigate this complaint with our administrators of the Hub Account, Nedbank Limited, and will make direct contact with you soonest, with all the details.
Nicole Merdjan (CRM and Customer Card Manager)
Best regards,
The Hub's reply06 Mar 2015, 11:44
Official
Hello tash786,
Thank you for getting in touch with us. We will investigate this complaint with our administrators of the Hub Account, Nedbank Limited, and will make direct contact with you soonest, with all the details.
Nicole Merdjan (CRM and Customer Card Manager)
Thank you for getting in touch with us. We will investigate this complaint with our administrators of the Hub Account, Nedbank Limited, and will make direct contact with you soonest, with all the details.
Nicole Merdjan (CRM and Customer Card Manager)
Best regards,