Bad service By Simphiwe manager

Last week Friday I bought a small travelling bag in the hub krugersdorp. On Saturday the rip broke while I was on holiday. I went back yesterday to return it and ask for my refund. I spoke Simphiwe the manager. Who refused to refund. I told i lost the slip the slip and receipt. I told i used my card advised him to do a reprint but he refused. I want my money back.that is useless I feel like I have thrown my money in the river. R170 IS TOO MUCH MONEY. My contact is p ***