1 reviews | Active since Apr 2010

07 Feb 2017, 11:44

Bad experience - Bad product!

<p>I bought 2 comforter sets at your store 4 weeks ago. The one is really badly put together, I washed the comforter today only for the 3rd time, I fixed it twice myself, it keeps coming loose at the edges since the first time I washed it. How can you sell such products????! <br />I always buy at your store when I come to Klerksdorp, but this time I am sooo disappointed.</p> <p>I live 250km from Klerksdorp, so I can't just pop in and return the defective comforter.</p> <p><br />I want to know how you are going to assist me with this matter please?</p>

0
Replies (3)
The Hub
The Hub's reply07 Feb 2017, 13:15
Official

Thank you for taking the time to write into us. As you said yourself, this is not the norm for us and we pride ourselves on our quality. We will take this up with our Buying Department and will make direct contact with you soonest.

Nicole Merdjan (CRM)

's update07 Feb 2017, 13:16
Reviewer Update

Thank you. Waiting to hear from you.

's update02 Mar 2017, 09:12
Reviewer Update

Thank you for assisting me in this matter and taking care of a valued customer. Your service is outstanding. Thank you Doreen from The Hub - Klerksdorp Motlosana Mall.
Thank you for taking the time to handle this matter and going the extra mile ****erally).