Bad Account Administration

On Sunday the 27 Jan 19 I went to the Hub store to pay my account. I explained to the cashier that I lost my card but I want to pay my account as I did the previous few months. I was then reffered to another lady (I didn't get her name) that called head office to get my card number. She was very friendly assisting me . She asked me if I'm using another surname to which I answered no.She handed me the fone to confirm some details with the consultant on the line. To my shock the person then told me that I can not pay my account because it's been handed over and I have to contact The Hub Finance or something, at this stage I was in disbelief and quite shocked. I pay my account every month in fact I still made a purchase in December. After I spoke to the consultant on the fone I was still confused. I explained to the lady that I lost my purse with all my cards and my receipts, so I don't even have proof that I paid? I go to that store every month as I love shopping at the Hub. I even approached one of the friendly staff members namely Sibusiso, telling him about the ordeal. Why does my payments not appear on their system? They called in store to get my card number the previous months. Have I been paying someone elses account? On who's account did I purchase in December.

Now I'm getting all these calls and sms's from Blake attorneys........I really feel that this matter should be properly investigated. I feel mistreated and cheated as a loyal Hub customer.