SM
Samukeliswe M

1 reviews | Active since Nov 2017

05 Nov 2017, 23:56

Abhorrent shopping experience

Whilst shopping today at 12:43, I found myself being followed (by four floor assistants) and surrounded at an extreme and uncomfortably close proximity. Not only was I offended by this ******** treatment, moreover, I could not complete my shopping, as my space was barricaded from all angles...I just wanted to leave. I would like to believe this act was not racial and not representative of the organization. I look forward to your response.

0
Replies (3)
The Hub
The Hub's reply06 Nov 2017, 12:38
Official

Thank you for taking the time to write into us.

As we take our customer complaints seriously, we assure you that we will get our Regional Manager to investigate this matter and take the necessary action. We have sent you a private email requesting further contact information, should we need to make direct contact further, and await your response.

SM
Samukeliswe M's update06 Nov 2017, 13:17
Reviewer Update
I truly appreciate your efficient response and proficiency in customer service. I have received the private e-mail and phone call.
The Hub
The Hub's reply06 Nov 2017, 13:41
Official

We are glad that we were able to assist you and thank you for your patronage.