Worst company

I had a very bad experience with holiday factory. Poor service and misleading staff. I purchased the package for kyrzstan and upon checking again and again stuff told me to get the evisa and to apply for evisa you need the booking for hotel and ticket so better to book in advance and then apply. Although the destination was visa on arrival and for evisa you dont need hotel bookings and flight tickets. and they kept on insisting to apply for evisa which later on got rejected. And they told me you can get 50% amount back in voucher form. To change destination i have to purchase new package. I got the call from their QA department and the guy was hardly listening to the problem and insisting to cancel the package and buy the new one. I requested them to share the call records and they denied about misleading they initially said they will provide and later on he denied and said he wont be able to provide any such call records to proceed with the legal action. I went to their business bay office as well. No use

Save your money (buy cheap tickets from wizz air, and travel on your own) at least airlines and booking.com/airbnb return your money. With a very little deduction or zero deduction and you dont feel trapped.

Their service can never be improved, and i am not going to spend a singlE penny again