1 reviews | Active since Jan 2020
Inappropriate messaging from The High Co
I placed an order at The High Co (which is an online store, bong shop or head shop) on 20th Dec. There was no closure notice up at the time i purchased and paid.
I contacted William Wallace from The High Co on 23rd Dec. After 2 messages in I told him that I did not think his service was good at all as I felt it lacked interest in the customer. I have been running online shops myself for many years and I found his messages and service to be poorly informing, impolite and lacking interest in other people, in comparison to how myself and others work.
I understand he was upset and angry and did not agree with my point, but instead of reacting in a professional and controlled manner The High Co quickly sent an inappropriate and hastily thought out voice note. He spoke in a very passive aggressive and irritable tone throughout the whole message and lacked control as a professional.
He mentioned the following: "i'm sorry dude you've been pretty high maintenance" (i had sent him a total of 3 short polite messages) "you sent me what is really a ****ish message" (it was a little complaint, calm down)
I later simply asked who I was talking to as I will not entertain his childlike and aggressive behavior and to be honest i was a little disgusted. In his voice note he calls himself polite and professional. The High Co keeps calling me dude and I was finding it uncomfortable.
The following day he sent me a message saying he has "a zero tolerance policy on ****ish vibes" and told me if I'm unhappy I must tell him and he'll refund me (he has now twice tried to get me to cancel my order even though I had already expressed wanting to receive my parcel). I did not cancel the order. Instead I deleted The High Co from my whatsapp without reading the message because I will not be intimidated by him nor spoken to like that.
I didn't want to write this review but the second message was really uncalled for (he had enough time to cool down) and I am posting this so that The High Co. can pick up it's act and realize that he needs to rethink how he handles complaints and learn to manage his emotions in a professional, controlled and appropriate manner.
It is the 13th of Jan I am writing this and I have still not received my order from The High Co. No update, no further correspondence, no invoice, no tracking number, no email, no communication, nothing. I now have to, out of my own, go contact him again. I know he is doing this as a form of aggression, spite and dominance and I'm finding it very unpleasant because all I want is to get my product and never ever have to ever again deal with this person again. If there are any problems still that I'm unaware of then he should have contacted me by now but instead it appears he's keeping quiet and not sending my order.
"Took a look and see that we got a ***** proof of payment last month. Also recall you being rude to us on whatsapp when we were closed for the holidays.
Your order was canceled due to non payment. We won't be accepting any further orders from you. "
"Took a look and see that we got a ***** proof of payment last month. Also recall you being rude to us on whatsapp when we were closed for the holidays.
Your order was canceled due to non payment. We won't be accepting any further orders from you. "
This morning when I contacted him he claimed that I used an incorrect account number, and he knows I have no way of checking whether this is true because I paid from someone else's account and did not save him as a beneficiary. I will give him the benefit of the doubt. But he should not have waited for me to ask him where my order is. I initially contacted him to ask if he received the pop and he said he'd look after Christmas, so it was his responsibility to get back to me, but I had to come back to him instead.
The moment he told me this I immediately did another payment but this time kept the record to retain my proof. However he sent a messaging saying he will not send the order because I was (supposedly) rude and he mentioned nothing about a refund.
When I asked him what i said that was rude, he is unable to answer the question and sends a copy and paste of the last message. This man has an ego of the gods, i'm sorry to have to say.
This morning when I contacted him he claimed that I used an incorrect account number, and he knows I have no way of checking whether this is true because I paid from someone else's account and did not save him as a beneficiary. I will give him the benefit of the doubt. But he should not have waited for me to ask him where my order is. I initially contacted him to ask if he received the pop and he said he'd look after Christmas, so it was his responsibility to get back to me, but I had to come back to him instead.
The moment he told me this I immediately did another payment but this time kept the record to retain my proof. However he sent a messaging saying he will not send the order because I was (supposedly) rude and he mentioned nothing about a refund.
When I asked him what i said that was rude, he is unable to answer the question and sends a copy and paste of the last message. This man has an ego of the gods, i'm sorry to have to say.
I will be the better person and accept a refund. It's honestly not worth the hassle. I will update this report if I have any problems with getting my money back from The High Co.
I will be the better person and accept a refund. It's honestly not worth the hassle. I will update this report if I have any problems with getting my money back from The High Co.
The second money was in his account the night before last night. I have received no refund or pop. He had the entire of yesterday to make payment, or send the order, or contact me, but he did none of those.
I do think he is going to return my money because he knows he has to but I also think he is holding back payment (as well as correspondence) as a form of dominance. I shall email him again to let him know I am recording this in a review. Hopefully then he be a little more professional and at least make communication as to what's happening.
The second money was in his account the night before last night. I have received no refund or pop. He had the entire of yesterday to make payment, or send the order, or contact me, but he did none of those.
I do think he is going to return my money because he knows he has to but I also think he is holding back payment (as well as correspondence) as a form of dominance. I shall email him again to let him know I am recording this in a review. Hopefully then he be a little more professional and at least make communication as to what's happening.
On a side note, I ordered the product again on someones else's name as i'd really like one for personal use, not business. I received the product a few days later, and the packaging was really shameful, this man takes no pride in his work. It was a crumpled and take up flyer that looked extremely tatty. I took a photo and tried to upload it but i cannot find any option to do so. The product itself is nice.
On a side note, I ordered the product again on someones else's name as i'd really like one for personal use, not business. I received the product a few days later, and the packaging was really shameful, this man takes no pride in his work. It was a crumpled and take up flyer that looked extremely tatty. I took a photo and tried to upload it but i cannot find any option to do so. The product itself is nice.