Samsung Broke my screen

<p>So my phone screen just decied to go blank out of nowhere. the phone did not fall or anything like like that. and the screen was still 100% fine, no cracks, no scratches. I took it to Samsung as it is still under warranty. </p> <p> </p> <p>The next thing Samsung sends me a quote of R 2090.00 without any explanation or justifying it. I called them to find out why they are quoting me, they told me that because the screen is broken, I told them that its not true because my screen is not broken. The lady continued by saying that the screen was broken inside.</p> <p> </p> <p>Well i rejected the quote and had to pay R200 rejection fee. But when when they gave me my phone the screen was damaged, It had a crack and scratches. It never had those when I booked it in... </p> <p> </p> <p>The technician kept saying "im sure it was like this when you brought it i", which is not true. The lady who checked in my phone made me sign for the few scratches that where on the phone. But there is nothing about the screen craks. the technician told me that its possible that maybe we could not see the cracks that day, i told them that I dont want to see cracks on my screen.</p> <p> </p> <p>Eventually the tecnician said he will sort it out and let me know when the phone is ready. I am still waiting for his call. </p> <p> </p> <p>The service is pathethic :(</p>