The Great Experience touring company

My sister and I paid for a tour to Mpumalanga they were arranging for the first week of April. After paying a total of R19 500 they canceled the trip on the morning they were supposed to pick us up. They promised to refund us even sent a **** proof of payment over three weeks ago. Up until now the money has not reflected in my account and they have decided not to communicate with us. They are ****mers who are out there to rob unsuspecting people their hard earned money.