The Great Experience (Travel)
Unclaimed Business
|5|13 Reviews (last 12 months)|This business does not respond to reviews
The Great Experience (Travel)
Unclaimed Business
|5
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, The Great Experience consistently delivers warm, efficient support that customers describe as friendly, professional and genuinely helpful. Named consultants such as Keletso, Cherle, Nicole and Wandile are singled out for going beyond expectations, with one agent successfully retaining a customer who intended to cancel. Reviewers highlight prompt assistance, clear explanations during troubleshooting of SIM and call connectivity problems, and smooth, well organised handling from first contact to resolution. Empathy, patience and knowledgeable staff emerge as the strongest drivers of satisfaction.
Performance(last 12 months):
Trustindex Rating
5.5NPS Score
33Likely
TrustIndex
5.5
NPS Score
33
Recommended: Likely
Review Distribution
5|13 Reviews
Oct '25 - Sep '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
2 Sept 2026, 16:35
I received fantastic service from Keletso Makotoko
I received fantastic service from Keletso Makotoko. I was assisted promptly and professionally, without any delays or any indication of reluctance to help. Keletso went above and beyond to ensure that I received the assistance I needed. Thank you very much, Keletso, for rendering such excellent service. Your dedication, professionalism, and willingness to assist are truly appreciated. Keep up the great work and go for gold! 🏆👏🏼
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Sept 2026, 16:35
I received fantastic service from Keletso Makotoko
I received fantastic service from Keletso Makotoko. I was assisted promptly and professionally, without any delays or any indication of reluctance to help. Keletso went above and beyond to ensure that I received the assistance I needed. Thank you very much, Keletso, for rendering such excellent service. Your dedication, professionalism, and willingness to assist are truly appreciated. Keep up the great work and go for gold! 🏆👏🏼
0
Replies (0)C
Cyndileigh
1 reviews | Active since Jul 2026
31 Jul 2026, 15:09
The agent was friend...
The agent was friendly and understood my situation and was very sympathetic and I enjoyed the brief interaction what a great experience ☺️
Helpful (0)
|Replies (0)C
Cyndileigh
1 reviews | Active since Jul 2026
31 Jul 2026, 15:09
The agent was friend...
The agent was friendly and understood my situation and was very sympathetic and I enjoyed the brief interaction what a great experience ☺️
0
Replies (0)AJ
Andre J
1 reviews | Active since Jul 2022
27 Jul 2026, 20:20
The technician ws professional, patient and knowledgeable, tbey quickly identified the issue with the sim, restored connection and resolved the call issues
The technician ws professional, patient and knowledgeable, tbey quickly identified the issue with the sim, restored connection and resolved the call issues. They explained the troubleshooting steps clearly and provided excellent customer service. Im satisfied with the support i received.
Helpful (0)
|Replies (0)AJ
Andre J
1 reviews | Active since Jul 2022
27 Jul 2026, 20:20
The technician ws professional, patient and knowledgeable, tbey quickly identified the issue with the sim, restored connection and resolved the call issues
The technician ws professional, patient and knowledgeable, tbey quickly identified the issue with the sim, restored connection and resolved the call issues. They explained the troubleshooting steps clearly and provided excellent customer service. Im satisfied with the support i received.
0
Replies (0)L
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Mashudu
1 reviews | Active since May 2026
4 May 2026, 10:46
Excellent service, everything was well organized and smooth
Excellent service, everything was well organized and smooth. The experience was enjoyable, professional, and exceeded my expectations. I would definitely recommend them to others.
Helpful (0)
|Replies (0)M
Mashudu
1 reviews | Active since May 2026
4 May 2026, 10:46
Excellent service, everything was well organized and smooth
Excellent service, everything was well organized and smooth. The experience was enjoyable, professional, and exceeded my expectations. I would definitely recommend them to others.
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Replies (0)M
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