The Non Existing Service From The Gas Company Centurion

The Gas Company - Centurion

I will NEVER use them again for any so called ‘service’ again!

They used to have a lady Martie who was excellent at her work but unfortunately no longer works there.

I approached them again due to the service I used to receive from Martie but now, not a chance!

From trying to get a quote for a new 48kg gas bottle from them for 2 days where I had to speak to different people who promised to email me which didn’t happen, to me having to call them the whole time to follow up. When we finally received it, their link to pay online didn’t work. I called the office and left a message for ‘Ashely’ to call me back which would happen and after 1.5 hours I had to call in again as he didn’t bother to.

After finally being able to pay, might I add with a next day delivery fee app****, I was to receive the bottle the next day as we had a gas geyser installation which had to occur and we needed this bottle. I had to call in to follow up where the bottle was as I hadt recieved any comms from them stating it was on the way (which I used to when I had gas on tap with them). I was told it would be delivered with the 2nd load that afternoon. Then I had to call in again and was told by Lizelle that the bottles had run out but she assured me that it would be there today 9:30 latest and would make that note on the system as well. My next day delivery fee would also be refunded. I called in at 9:45 today as no bottle received. Another lady at Lizelle's department promised to call me back within 7 minutes, which also didnt happen. I called in 20 minutes later and finally was able to get hold of Lizelle who I insisted on speaking to. Needless to say, she would also follow up with the driver and call me back shortly. Another 20 minutes later with no feedback, I called in again and I was told that she couldn't give me feedback as she was waiting for the driver to give her feedback. I told her to atleast call me and let me know that this was better than just keeping quite. I requested a refund. I called in to escalate this situation with a GM but I was told that there was a sales manager Adriaan who I could liaise with. I asked to be put through to him but was told that he directed me to speak to HR! From all the shocking reviews on Hello Peter and my personal experience, I would never recommend them. Their Director/s needs to start realizing what goes on and do something about it.