The Gas Company
Claimed Business
|4.4|16 Reviews (last 12 months)|This business does not respond to reviews
The Gas Company
Claimed Business
|4.4
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, The Gas Company earns strong praise for attentive in-store service, with named consultants such as Assani, Fabian, Thami, Rita and Lindelani commended for patiently explaining gas geysers, cylinders and gas safety. Customers highlight fast refills, fair pricing, and staff who assist at the vehicle or stay past trading hours. A smaller group reports serious issues, including paid gas deliveries that never arrived, an incomplete hob installation, unclear invoicing and refund requests that remained unresolved.
Performance(last 12 months):
Trustindex Rating
5.2NPS Score
50Very Likely
TrustIndex
5.2
NPS Score
50
Recommended: Very Likely
Review Distribution
4.4|16 Reviews
Oct '25 - Sep '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceK
Kelvin
1 reviews | Active since Oct 2023
17 Feb 2026, 15:21
Excellent Service
I had an amazing experience with the gas company. their professionalism and customer service. The ambiance here is comfortable.” Rita made the whole process smooth, ensuring I felt comfortable throughout. The customer service was top-notch. Even the team that came to install the gas pipe, I truly appreciate how attentive they were to my concerns. I would highly recommend their services to anyone.
Helpful (0)
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Kelvin
1 reviews | Active since Oct 2023
17 Feb 2026, 15:21
Excellent Service
I had an amazing experience with the gas company. their professionalism and customer service. The ambiance here is comfortable.” Rita made the whole process smooth, ensuring I felt comfortable throughout. The customer service was top-notch. Even the team that came to install the gas pipe, I truly appreciate how attentive they were to my concerns. I would highly recommend their services to anyone.
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Replies (0)HP
Hendrik P
1 reviews | Active since Jul 2011
16 Feb 2026, 18:11
Paid upfront — installation failed — refund disputed
I hired The Gas Company to supply and install a gas hob and related infrastructure at my property and paid the invoice in advance. It was a failure. During the quotation stage no measurements were requested or confirmed. On installation day, after work had already begun, the installers realised the supp**** hob would not fit into the existing counter opening. The appliance had to be removed and the installation could not be completed. I was therefore left with incomplete work and no usable appliance. I then requested a refund for the unused hob and the portion of work not performed. The company offered only a partial refund and repeatedly refused to provide an itemised breakdown of the charges. Their explanation was that the “all-installed promotion” prevents disclosure of certain figures. This makes it impossible to verify what I was actually charged for versus what was installed — which is the entire reason the dispute now exists. Because of the lack of transparency, the matter has escalated into a formal dispute and Letter of Demand purely to obtain documentation and resolve the refund fairly. As a result of the incomplete installation, I now have to appoint a different contractor to assess, correct and complete the work before the appliance can be installed safely. This will result in additional costs to me beyond the amount already paid, which I would not have incurred had the installation been completed correctly the first time. I currently have: • no functioning hob • incomplete installation • additional repair costs pending • a refund dispute still unresolved Based on my experience, I simply cannot recommend using this company. In my opinion, you will be better off with literally ANY other gas infrastructure/supply company.
Helpful (0)
|Replies (0)HP
Hendrik P
1 reviews | Active since Jul 2011
16 Feb 2026, 18:11
Paid upfront — installation failed — refund disputed
I hired The Gas Company to supply and install a gas hob and related infrastructure at my property and paid the invoice in advance. It was a failure. During the quotation stage no measurements were requested or confirmed. On installation day, after work had already begun, the installers realised the supp**** hob would not fit into the existing counter opening. The appliance had to be removed and the installation could not be completed. I was therefore left with incomplete work and no usable appliance. I then requested a refund for the unused hob and the portion of work not performed. The company offered only a partial refund and repeatedly refused to provide an itemised breakdown of the charges. Their explanation was that the “all-installed promotion” prevents disclosure of certain figures. This makes it impossible to verify what I was actually charged for versus what was installed — which is the entire reason the dispute now exists. Because of the lack of transparency, the matter has escalated into a formal dispute and Letter of Demand purely to obtain documentation and resolve the refund fairly. As a result of the incomplete installation, I now have to appoint a different contractor to assess, correct and complete the work before the appliance can be installed safely. This will result in additional costs to me beyond the amount already paid, which I would not have incurred had the installation been completed correctly the first time. I currently have: • no functioning hob • incomplete installation • additional repair costs pending • a refund dispute still unresolved Based on my experience, I simply cannot recommend using this company. In my opinion, you will be better off with literally ANY other gas infrastructure/supply company.
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Replies (0)CV
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Gertruida L
1 reviews | Active since Apr 2018
27 Oct 2025, 13:14
DETERIORATING SERVICE
Their deteriorating customer service - the last two months I have had to wait a full day for delivery - they do not scheduel a time!!!!! and then NO SHOW AFTER making prior payment. Now they do not want to refund the money I paid for gas which was NOT DELIVERED.
Helpful (0)
|Replies (1)GL
Gertruida L
1 reviews | Active since Apr 2018
27 Oct 2025, 13:14
DETERIORATING SERVICE
Their deteriorating customer service - the last two months I have had to wait a full day for delivery - they do not scheduel a time!!!!! and then NO SHOW AFTER making prior payment. Now they do not want to refund the money I paid for gas which was NOT DELIVERED.
0
Replies (1)JS
Jessica S
1 reviews | Active since Oct 2025
12 Oct 2025, 09:16
The gas company service that goes above and beyond
Wow! The service was out of this world and also not forgetting how fair and affordable the product is. Such conveniences wouldn’t trade it for nothing….. thank you very much for your great service, definitely coming back.
Helpful (0)
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Jessica S
1 reviews | Active since Oct 2025
12 Oct 2025, 09:16
The gas company service that goes above and beyond
Wow! The service was out of this world and also not forgetting how fair and affordable the product is. Such conveniences wouldn’t trade it for nothing….. thank you very much for your great service, definitely coming back.
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Replies (0)AJ
Alicia J
1 reviews | Active since Oct 2025
11 Oct 2025, 10:02
Service that goes the extra mile
Excellent service ,from helping me to get my cylinder to the car to taking time to answer my questions,I really felt very cared for.Its good to see South African businesses thriving and maintain their great quality service.
Helpful (0)
|Replies (0)AJ
Alicia J
1 reviews | Active since Oct 2025
11 Oct 2025, 10:02
Service that goes the extra mile
Excellent service ,from helping me to get my cylinder to the car to taking time to answer my questions,I really felt very cared for.Its good to see South African businesses thriving and maintain their great quality service.
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