Non-Existent Business Acumen or Service Delivery

I've ordered from this online gas company twice, and on both occasions, their service and commitment to customer service and service delivery has failed to meet the standards they brag about on their website: [URL Removed]<br> <br> My first order of gas was delayed by 1 week because they could not commit to delivering the bottle given the instructions that were asked for in the ordering process.The delivery of my second order was pushed out three times until I finally opted for a refund.<br> <br> The call centre staff are inefficient and use platitudes to sway you from escalating the matter further. They don't even know how to deal with irate customers and their poor service just continues with their lack of being able to commit to running and effective company. You can't list problems with your supply chain and your ever-changing delivery lead times as an excuse to take a customer's money, collect interest on it whilst you sit around and don't deliver the product that's been purchased.<br> <br> Further still, you hold customers (who no longer wish to use your service) ransom by not attempting to collect the empty bottles from them so you don't have to pay back the deposits timeously. Sies!