1 reviews | Active since Jul 2023
Horrible service
I purchased a fieldbar coolerbox 10 L on the 7th of October 2026 with order number ***. IAccording the them the order takes between 3-5 working days yo be delivered. I have not heard from then on the 12th i sent them an email just to check because when i track my order it is not yet processed. Then they rep**** on the 13th to say my address was not added and i rep**** to the same email with my address even though my address was added. I then called the ***,i struggled to get through eventually i spoke to a consultant who told me my address does not have a street number of course it doesn't.
When i place orders with other companies they are able to track my address on google maps i dont know why Fieldbar cant.
I then used my work address which is in Midrand and now i have to drive to Midrand to collect my order which is a HUGE incovinience to think petrol has gone up and now i have to pour petrol.
I now track the order IT IS STILL NOT PROCESSED and according to me it was supposed to be delivered latest today as it it the 5th day.
I must say i am highly disappointed as a first time buyer i thought i was going to receive exceptional service from a company like Fieldbar and here i am finding myself writing on Hellopeter.
Hi Reabetswe,
We are truly sorry for the miscommunication around the order lead time and the inconvenience caused. We have followed up with our warehouse and confirmed that your order will be dispatched today. As soon as our couriers collect it this afternoon, you will receive an email with the tracking information so that you can track the parcel in transit. Thank you for your feedback and for sharing your customer experience. Our customer service agent will reach out to you, as we'd like to do all we can to redeem your experience with us.
Regards,
The Fieldbar Co.
Hi Reabetswe,
We are truly sorry for the miscommunication around the order lead time and the inconvenience caused. We have followed up with our warehouse and confirmed that your order will be dispatched today. As soon as our couriers collect it this afternoon, you will receive an email with the tracking information so that you can track the parcel in transit. Thank you for your feedback and for sharing your customer experience. Our customer service agent will reach out to you, as we'd like to do all we can to redeem your experience with us.
Regards,
The Fieldbar Co.
Hi Reabetswe,
Our sincere apologies for the concern caused. Rest assured, we have followed up urgently with Aramex for a prompt update on the status of your parcel. We will communicate any feedback via our email at ***.
Regards,
The Fieldbar Co.
Hi Reabetswe,
Our sincere apologies for the concern caused. Rest assured, we have followed up urgently with Aramex for a prompt update on the status of your parcel. We will communicate any feedback via our email at ***.
Regards,
The Fieldbar Co.