Replied to 80% of negative reviews
Reply time on negative reviews: 1156h 36m
TrustIndex
2.5
Reply Time
1156h 36m
NPS Score
0
Recommended: Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 1156h 36m
Nov '25 - Oct '26
Frequently Asked Questions About The Fieldbar Company
Is The Fieldbar Company trustworthy?
The Fieldbar Company has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 1156 hours 36 min. Hellopeter has tracked The Fieldbar Company across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2023
Horrible service
I purchased a fieldbar coolerbox 10 L on the 7th of October 2026 with order number ***. IAccording the them the order takes between 3-5 working days yo be delivered. I have not heard from then on the 12th i sent them an email just to check because when i track my order it is not yet processed. Then they rep**** on the 13th to say my address was not added and i rep**** to the same email with my address even though my address was added. I then called the ***,i struggled to get through eventually i spoke to a consultant who told me my address does not have a street number of course it doesn't. When i place orders with other companies they are able to track my address on google maps i dont know why Fieldbar cant. I then used my work address which is in Midrand and now i have to drive to Midrand to collect my order which is a HUGE incovinience to think petrol has gone up and now i have to pour petrol. I now track the order IT IS STILL NOT PROCESSED and according to me it was supposed to be delivered latest today as it it the 5th day. I must say i am highly disappointed as a first time buyer i thought i was going to receive exceptional service from a company like Fieldbar and here i am finding myself writing on Hellopeter.
1 reviews | Active since Jul 2023
Horrible service
I purchased a fieldbar coolerbox 10 L on the 7th of October 2026 with order number ***. IAccording the them the order takes between 3-5 working days yo be delivered. I have not heard from then on the 12th i sent them an email just to check because when i track my order it is not yet processed. Then they rep**** on the 13th to say my address was not added and i rep**** to the same email with my address even though my address was added. I then called the ***,i struggled to get through eventually i spoke to a consultant who told me my address does not have a street number of course it doesn't. When i place orders with other companies they are able to track my address on google maps i dont know why Fieldbar cant. I then used my work address which is in Midrand and now i have to drive to Midrand to collect my order which is a HUGE incovinience to think petrol has gone up and now i have to pour petrol. I now track the order IT IS STILL NOT PROCESSED and according to me it was supposed to be delivered latest today as it it the 5th day. I must say i am highly disappointed as a first time buyer i thought i was going to receive exceptional service from a company like Fieldbar and here i am finding myself writing on Hellopeter.
1 reviews | Active since Sept 2019
WORSE SERVICE FOR A SOUTH AFRICAN BRAND
Paid 17 August 2026 – No Delivery, Tracking, or Communication I placed my order and made payment on 17 August 2026, and it has now been a full week with no update. I have received no tracking number, no delivery, and no response to my emails. I have also tried calling several times, but no one answers. This is extremely frustrating, I understand that delays can happen, but the complete lack of communication and customer service is very disappointing. I would really appreciate an update on my order and some communication regarding when I can expect it to be delivered.
1 reviews | Active since Sept 2019
WORSE SERVICE FOR A SOUTH AFRICAN BRAND
Paid 17 August 2026 – No Delivery, Tracking, or Communication I placed my order and made payment on 17 August 2026, and it has now been a full week with no update. I have received no tracking number, no delivery, and no response to my emails. I have also tried calling several times, but no one answers. This is extremely frustrating, I understand that delays can happen, but the complete lack of communication and customer service is very disappointing. I would really appreciate an update on my order and some communication regarding when I can expect it to be delivered.
1 reviews | Active since Dec 2015
**Very Disappointing Customer Service – No Response from Fieldbar
**Very Disappointing Customer Service – No Response from Fieldbar** I am extremely disappointed with the lack of communication from Fieldbar regarding my cooler\. According to the tracking information, the cooler was delivered and received, and I have been trying to get confirmation from Fieldbar that it has been received on their side\. I have sent multiple emails and made several calls, but I have received **no response whatsoever**\. My request is very simple: I just need confirmation that my cooler was received and information on what the next step is\. It is extremely frustrating to have to repeatedly follow up for something that should be a straightforward customer service matter\. I believe customers deserve better communication and support, especially when their property is in the company’s possession Iteam no : FB1A SW 102484 Fieldbar, please respond and provide an update on my cooler and advise me on the next steps
1 reviews | Active since Dec 2015
**Very Disappointing Customer Service – No Response from Fieldbar
**Very Disappointing Customer Service – No Response from Fieldbar** I am extremely disappointed with the lack of communication from Fieldbar regarding my cooler\. According to the tracking information, the cooler was delivered and received, and I have been trying to get confirmation from Fieldbar that it has been received on their side\. I have sent multiple emails and made several calls, but I have received **no response whatsoever**\. My request is very simple: I just need confirmation that my cooler was received and information on what the next step is\. It is extremely frustrating to have to repeatedly follow up for something that should be a straightforward customer service matter\. I believe customers deserve better communication and support, especially when their property is in the company’s possession Iteam no : FB1A SW 102484 Fieldbar, please respond and provide an update on my cooler and advise me on the next steps
1 reviews | Active since Aug 2026
Paid 31 August 2026- No delivery No tracking No communication
I placed an order on 31 August 2026. It has now been 7+ days and: 1. My order status is still "Unfulfilled" 2. I have received NO tracking number 3. I have received NO delivery 4. NO replies to emails sent to *** 5. NO answer when calling This is extremely frustrating especially if there is no communication from their side. For a company charging R2000+ for a cooler box, the lack of communication and customer service is unacceptable. I just want an update on when my order will be shipped. Order number: [ #ZA73779] Name: Maletsatsi Fieldbar, please contact me urgently to resolve this.
1 reviews | Active since Aug 2026
Paid 31 August 2026- No delivery No tracking No communication
I placed an order on 31 August 2026. It has now been 7+ days and: 1. My order status is still "Unfulfilled" 2. I have received NO tracking number 3. I have received NO delivery 4. NO replies to emails sent to *** 5. NO answer when calling This is extremely frustrating especially if there is no communication from their side. For a company charging R2000+ for a cooler box, the lack of communication and customer service is unacceptable. I just want an update on when my order will be shipped. Order number: [ #ZA73779] Name: Maletsatsi Fieldbar, please contact me urgently to resolve this.
1 reviews | Active since Sept 2024
My field bar letter is lost
I bought my field bar last year November… and today the letter D fell off I don’t understand how because the price is high for such an experience…. I am really disappointed in # Field bar company
1 reviews | Active since Sept 2024
My field bar letter is lost
I bought my field bar last year November… and today the letter D fell off I don’t understand how because the price is high for such an experience…. I am really disappointed in # Field bar company
1 reviews | Active since Feb 2024
Product quality does not match price
Bought a water bottle as a Christmas present and by January it was already chipped and looking pretty banged up, even though it was taken care of. VERY disappointing at this price point. The paint should not chip so easily.
1 reviews | Active since Feb 2024
Product quality does not match price
Bought a water bottle as a Christmas present and by January it was already chipped and looking pretty banged up, even though it was taken care of. VERY disappointing at this price point. The paint should not chip so easily.
1 reviews | Active since Sept 2020
Frustrating emails
What a horrible experience trying to unsubscriped to their mailing serrvice, one just cannot, they blatantly ignore all request outright. Never let these guy get your email address. You will hav to change your email to get rid of them, they just won't. I tried many time with ZERo success. They change nothing.
1 reviews | Active since Sept 2020
Frustrating emails
What a horrible experience trying to unsubscriped to their mailing serrvice, one just cannot, they blatantly ignore all request outright. Never let these guy get your email address. You will hav to change your email to get rid of them, they just won't. I tried many time with ZERo success. They change nothing.
1 reviews | Active since Aug 2021
Quality issues
Please advise on your turnaround time for responding to customer complaints. I purchased a Fieldbar water bottle including a suction straw on the 17th of November 2025, sadly it’s not even 6months and the paint is starting to peel. Order no:ZA55848 and in terms of the consumer act states clearly that if I’m questioning quality of the product it’s either they replace or refund. Please reply to my customer complaint I sent last week Thursday.
1 reviews | Active since Aug 2021
Quality issues
Please advise on your turnaround time for responding to customer complaints. I purchased a Fieldbar water bottle including a suction straw on the 17th of November 2025, sadly it’s not even 6months and the paint is starting to peel. Order no:ZA55848 and in terms of the consumer act states clearly that if I’m questioning quality of the product it’s either they replace or refund. Please reply to my customer complaint I sent last week Thursday.